Useful information about booking, guest registration and arrival.
How to book
Select dates and guest numbers on the website, then proceed to the official Channex booking engine. Check the rate, accommodation, child policies where applicable and payment conditions before confirming. The booking channel issues your confirmation.
Check-in and check-out
Actual arrival and departure times must be verified in the chosen offer, your confirmation and with the property. Early check-in or late check-out depend on availability and the conditions advised by the team.
Guest registration
The property may request the personal details and identity documents needed to meet Brazilian guest-registration obligations, including the National Guest Registration Form (FNRH) where applicable. Do not send document photographs through unverified channels.
Children, occupancy and accessibility
Maximum occupancy and permitted guest arrangements vary by room. Provide accurate information on adults, children and ages. For accessibility needs, specific requests and available facilities, contact the team before completing your booking.
Getting to Caraíva
Local travel and access conditions can change. Plan your arrival ahead. Guidance on the website is indicative and may change due to weather, operations or third-party decisions.
Cancellation conditions
Read Cancellations and Refunds and, especially, the conditions attached to your chosen rate in the booking engine and confirmation.
Support
Use official property contacts and the channel through which the booking was confirmed. Third-party transport and tours are not automatically included in a stay.
Business details and contact
Channex · Channex original policies and terms ↗