This notice explains how personal data is handled when you browse, contact us, book a stay or visit Pousada Terra.
Who is responsible
Pousada Terra, in Caraíva, Bahia, decides how personal data relating to its guest relationships is processed. Official business identification and privacy contact details appear at the end of this page.
Information we may handle
Depending on the service, we may process your name, email address, telephone number, stay dates, number and ages of guests, enquiries, messages, booking records and identification data required for guest registration. Technical browsing data and cookie preferences may also be collected. We do not request sensitive information without a valid necessity and legal basis.
Why we process data
We use data as needed to answer enquiries, display availability and prices, arrange and perform bookings and stays, meet tax and guest-registration requirements, protect our operations and exercise legal rights. Optional marketing or measurement, if introduced, is subject to applicable lawful grounds and preferences.
Guest accounts
If you choose to create an account on this website, we store your name, email address, preferred language, privacy acceptance record, email verification status and hashed password credentials. We use these details to authenticate access and send essential account-related messages. You may request correction or deletion where applicable through our official channels. This account does not automatically import bookings made through Channex.
Bookings through Channex
Selecting Book Now may take you to the external booking engine at ibe.channex.io. Booking information provided there is processed to arrange your stay. Channex explains that it acts as a processor of guest information on behalf of the accommodation provider and as a controller in respect of its own platform customers. Review its notices and terms in the booking environment. This website does not directly store card details submitted to the external booking engine.
Sharing and international processing
We may share only necessary information with booking and technology suppliers, channels selected by the property, payment providers, public authorities and other legally authorised recipients. This may involve international processing subject to applicable safeguards. Channex states that its platform data is hosted in European Union regions.
Retention and security
We keep data for as long as needed for the stated purposes, legal requirements or the defence of legal claims, then delete or anonymise it where appropriate. We use measures proportionate to the risks, but cannot guarantee absolute security.
Your rights
Under Brazilian data protection law and other applicable rules, you may request confirmation, access, correction, information about sharing, restriction or deletion where applicable, portability, applicable review rights and withdrawal of consent. We may reasonably verify your identity before fulfilling a request.
Cookies and third parties
The site uses necessary storage for functionality and preferences and offers controls for optional categories. External sites you visit, including the booking engine, have their own domains and privacy policies. Read our Cookie Policy.
Contact and updates
Use the official contact channels below for data protection requests or questions. This notice may be revised as processes and rules change, with the review date shown on this page.
Business details and contact
Channex · Channex original policies and terms ↗