The rules for each stay depend on the selected rate and the conditions disclosed when you make the booking.
Before confirming
Check dates, accommodation, total price, taxes, included services, deadlines, penalties, prepayment conditions and whether a rate is refundable or non-refundable in the official booking engine. A stay is confirmed only after the booking channel issues confirmation.
Requesting a cancellation
To cancel or change a booking, follow the instructions in your confirmation or contact the property, providing the booking reference and expected arrival date. Sending a request does not itself change the rate rules you accepted.
Refund amounts and processing
Any refund, retention or charge must follow the specific rate conditions and applicable law. The amount and processing time depend on the circumstances and the payment method. This website does not impose a single refund policy on all rates.
No-show and early departure
Consequences of no-show or early departure are determined by the conditions disclosed for the booking, subject to statutory consumer protections.
Changes by the property
If the property needs to change or cannot provide a contracted stay, guests will be informed and offered the remedies required under the applicable law and contractual conditions.
Statutory rights
Nothing here excludes rights under Brazilian consumer protection law or other applicable rules, including any legally applicable withdrawal rights. Their application to accommodation bookings depends on the circumstances and should be assessed case by case.
Get in touch
For questions or requests, use the booking channel or the property’s official contact details below.
Business details and contact
Channex · Channex original policies and terms ↗